Privacy Policy

Last Updated: November 22, 2017

This is the Privacy Policy of ConvertFlow Inc. (“ConvertFlow” or “us” or “we“). At ConvertFlow, we recognize and respect your privacy. This Privacy Policy applies to ConvertFlow’s websites (the "Sites", which include without limitation www.convertflow.com, convertflow.com, app.convertflow.com, api.convertflow.com and any successor URLs, mobile or localized versions and sub-domains) which is owned and operated by ConvertFlow, as well as to the ConvertFlow software and services provided by ConvertFlow (the “Services”). The Privacy Policy is designed to explain how we collect, use, store and disclose the personal information about individuals ("Personal Information") provided to us, and gathered through our Sites and Services.

By using our Sites and Services, you agree to this Privacy Policy. The Privacy Policy is subject to and incorporates by reference our Terms of Use. To review the Terms of Use, go to https://www.convertflow.com/terms-and-policies

In this Policy, the following definitions apply:

The term “Customer” means any person or company who uses ConvertFlow’s Sites and/or Services.

The term “Consumer” means a customer or user of a website developed and operated by a ConvertFlow Customer.

We may collect Personal Information from our Customers. Through the use of our Services, we may also receive information, which may include Personal Information about Consumers who use our Customers’ Sites. This Privacy Policy also applies to how ConvertFlow uses and discloses the Personal Information it obtains or receives through its Sites and Services.

This Privacy Policy does not apply to the collection, use or disclosure of Personal Information about Consumers by our Customers, or to our Customers’ websites. We have no control over our Customer’s information privacy practices. The privacy policies of our Customers' websites will govern your use of their website pages and services. To review the privacy practices of any website you use, you should check the Privacy Policy for information about how that website collects, uses, stores and discloses Personal Information.

1. Personal Information We Collect And Receive

ConvertFlow collects Customer Data (including, without limitation, Consumer Data collected by our Customers), which may contain “Personal Information.” As used in this Policy, “personal information” means any information which, either alone or in combination with other information, identifies you as an individual, such as your name, mailing address, email address and other information you submit to us at the Site. We may also collect information about your behavior or our other customers’ behavior when visiting the Site. ConvertFlow may display this information publicly, or provide it to others. However, ConvertFlow does not disclose personally-identifying information other than as described below.

1.1    Information collected via Technology. When you visit our Sites or use our Services, some information is automatically collected via technology. In an effort to improve your experience of the Sites and Services, this may include information such as the Operating System (OS) running on your device, Internet Protocol (IP) address (which may be used to obtain your geolocation), access times, browser type, and language, and the website you visited before our Sites (known as the "referring URL"), as well as other information that does not personally identify you. We also collect information on how you use ConvertFlow’s Sites and Services, including the elements you have interacted with, metadata and other details about these elements, clicks, the Site pages viewed, and other user actions.

We track this information using cookies. Cookies are small data files that are placed on your computer or mobile device when you visit a website, mobile app or use an online platform. Cookies are widely used by online service providers to facilitate and help to make the interaction between users and websites, mobile apps and online platforms faster and easier, as well as to provide reporting information. ConvertFlow uses cookies to help us and our customers to identify and track visitors, their website usage, and their website access preferences. The use of cookies by our customers, partners, affiliates and service providers is not covered by our privacy policy. We do not have control over how they use cookies on their sites.

1.2    No Use of Our Services by Children. The Services are not intended for use by anyone under the age of 18, nor does ConvertFlow knowingly collect or solicit personal information from anyone under the age of 13. If we learn that a child under 13 submits personal information to ConvertFlow, we will attempt to delete the information as soon as possible. If you believe that we might have any personal information from a child under 13, please contact us at: support@convertflow.com.

2. How We Use And Share Information

2.1    Personal Information. ConvertFlow may share your personal information with those of its employees, contractors and third-party service providers that (i) need to know that information in order to process it on ConvertFlow’s behalf, or to provide services that help us with our business activities, which may include assisting us with marketing, advertising our product/service offerings, or providing, maintaining and improving the features and functionality of the Service, among other things. Some of those employees, contractors, and third-party service providers may be located outside of your home country. By using ConvertFlow’s websites, you consent to the transfer of such information to these parties. Except as otherwise discussed in this Privacy Policy, ConvertFlow will not sell Personal Information to anyone, and will not disclose Personal Information to any third parties for such third parties’ marketing purposes, unless we first receive your consent. However, we may share aggregate and non-personally identifying information with third parties for marketing, advertising, research, or other purposes. If you are a registered customer of ConvertFlow, or have supplied your email address, ConvertFlow may occasionally communicate directly with you via newsletters or email to tell you about new features, updates, product announcements, and to solicit your feedback about ConvertFlow and our products.

2.2    Payment Information. When you make a purchase on the Service, any credit card information you provide as part of your Payment Information is collected and processed directly by our payment processor Stripe through their secure Stripe Checkout service. ConvertFlow never receives or stores your full credit card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry-standard security. Stripe may use your Payment Information in accordance with their own Privacy Policy as shown here: https://stripe.com/us/checkout/legal.

2.3    Mergers, Acquisitions and Other Business Transactions. If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of ConvertFlow's assets, financing, acquisition of all or a portion of our business, a similar transaction, or steps in contemplation of such activities, your Customer Data and Consumer Data may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy. We may also disclose such information to comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process. We may disclose your Customer Data if we consider it necessary to maintain, protect or improve our Services.

2.4 Consumer Data. We may disclose Consumer Data to the Customer who has collected such information. Notwithstanding anything else in this Privacy Policy, our Customers may access, view and download any Consumer Data gathered through the website they operate, and we have no control over their collection, use or disclosure of this information. ConvertFlow will not use such Consumer Data for any purpose other than to provide or improve the Services to Customer or as otherwise directed by Customer in accordance with Customer’s written instructions or consistent with applicable laws. Our Services use third-party services provided by FullContact, Inc. ("FullContact")  to enable Customer to retrieve publicly-available information about Consumers including without limitation social media information, profile information, gender, company, job titles, photos, physical addresses, and website URLs based on Consumer's email addresses that are input into ConvertFlow's Services. FullContact uses Consumer's email addresses as described in its privacy policy, available at https://www.fullcontact.com/privacy/. A Customer may opt out of having Consumer's email addresses sent to FullContact by request. By disclosing Consumer Data, including personal information on Consumer, to ConvertFlow, the Customer acknowledges that it has read, understood and agreed to this Privacy Policy, and warrants that it has obtained the consent of the relevant Consumer to such collection, use and disclosure of personal information as described in this Privacy Policy. Customer agrees that it may be necessary for ConvertFlow to access Consumer Data to respond to Customer’s request for support with any technical problems. Customer shall hold ConvertFlow, its subcontractors, suppliers and licensors harmless from any and all data protection claims relating to such access.

3. How We Protect Information

We implement security measures to protect Customer Data and Consumer Data provided to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology. However, these measures do not guarantee that your Customer Data and Consumer Data will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. Please be aware that despite our best efforts, no data security measures can guarantee 100% security all of the time. By visiting our Site and using our Services, you agree to indemnify, defend (if we so request) and hold harmless ConvertFlow and its affiliates, suppliers, partners and agents from and against any claim, demand, losses, damages or expenses (including reasonable attorney's fees) arising from your content, your use of the Sites or Services, your connection to the Sites, your violation of these Terms or your violation of any rights of any third party. Your indemnification obligation will survive the termination of these Terms and your use of the Sites and Services.

4. Links To Other Websites

Our Sites or our Services may contain links to other websites that we don't own or control. Some of these sites may even be co-branded with the ConvertFlow name or logo. We are not responsible for any of these other websites. You will not hold us responsible for any aspect of these other websites, including their content, privacy policies, or anything else. You must use your own discretion when you go to other websites. You should also read the terms and conditions and privacy policies of these other websites.

5. Changes To Our Privacy Policy

Please read the Terms of Use and this Privacy Policy carefully. ConvertFlow reserves the right to update or change our Privacy Policy at any time meaning you should periodically check for updates to this Privacy Policy. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. The latest version of this Privacy Policy is effective as of the last updated date, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted to this page.

6. Contact Us

If you choose not to receive information about ConvertFlow's products or services that we think may be of interest to you, or if you wish to access, delete or correct your information, please notify us by sending an email to support@convertflow.com.

7. Data Retention

We will retain Customer Data and Consumer Data as long as your, or your company/organization’s account remains active, or as needed to provide you services. If you wish to cancel your account contact us at support@convertflow.com. We will retain and use your Customer Data and Consumer Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. However, ConvertFlow reserves the right to delete your Customer Data and Consumer Data after 90 days following your account's suspension date.

8. California Privacy Rights

California’s Shine the Light Law (CA Civil Code Section 1798.83) allows California residents to request certain information from us about disclosures of your Personal Information to third parties for their direct marketing purposes. To make a request under the Shine the Light Law, please contact us at team@convertflow.com.

9. How To Contact Us

If you have any questions or concerns about our Privacy Policy, you may contact us at team@convertflow.com.

Terms and Conditions

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the convertflow.com website (the “Service”) operated by ConvertFlow, Inc. (“us”, “we”, or “our”).Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

Communications

By creating an Account on our service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Availability, Errors and Inaccuracies

We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.

We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms & Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply.

Subscriptions

Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or ConvertFlow, Inc. cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting ConvertFlow, Inc. customer support team.

A valid payment method, including credit card or PayPal, is required to process the payment for your Subscription. You shall provide ConvertFlow, Inc. with accurate and complete billing information including valid payment method information. By submitting such payment information, you automatically authorize ConvertFlow, Inc. to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, ConvertFlow, Inc. will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Free Trial

ConvertFlow, Inc. may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”).

You may be required to enter your billing information in order to sign up for the Free Trial.

If you do enter your billing information when signing up for the Free Trial, you will not be charged by ConvertFlow, Inc. until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.

At any time and without notice, ConvertFlow, Inc. reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

Fee Changes

ConvertFlow, Inc., in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

ConvertFlow, Inc. will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

Refunds

Certain refund requests for Subscriptions may be considered by ConvertFlow, Inc. on a case-by-case basis and granted in sole discretion of ConvertFlow, Inc..

Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness.

By posting Content on or through the Service, You represent and warrant that: (i) the Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.

You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through the Service. However, by posting Content using the Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service.

ConvertFlow, Inc. has the right but not the obligation to monitor and edit all Content provided by users.

In addition, Content found on or through this Service are the property of ConvertFlow, Inc. or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Prohibited Activities

When using the Service you agree to not violate these Terms and Conditions, including usage that exceeds storage volume limits or other parameters and restrictions as described on the ConvertFlow Site; You agree not to use the Services in any manner that infringes, violates, dilutes or misappropriate any third party’s intellectual property or proprietary rights; You agree not to use the Services in any manner that is misleading, deceptive or fraudulent or otherwise illegal or promotes illegal activities, including engaging in phishing or otherwise obtaining financial or other personal information in a misleading manner or for fraudulent or misleading purposes; You agree not to upload or transmit via the Services pornographic, threatening, embarrassing, hateful, racially or ethnically insulting, libelous, or otherwise inappropriate content; You agree not to use the Services in any manner is libelous or defamatory, or that is otherwise threatening, abusive, violent, harassing, malicious or harmful to any person or entity, or is invasive of another's privacy; You agree not to use the Services in any manner to store, or transmit throughout, defamatory, trade libelous, unlawfully threatening, or unlawfully harassing data; You agree not to use the Services in any manner that could damage, disable, overburden, interfere or disrupt the security or functionality of the Service. You agree not to attempt to discover, access, read, alter, destroy, or damage any programs, data or other information stored on or in connection with the Service or Services by any other party. You agree not to modify the Services in any manner or form, or use modified versions of the Service, including but not limited to for the purpose of obtaining unauthorized access to the Service; You agree not to impersonate another person or access another User’s User Account without that User’s permission or to violate any contractual or fiduciary relationships; You agree not to reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Services, except and only to the extent that such activity is expressly permitted by applicable law, notwithstanding this limitation; You agree not to access the Services if you are a direct competitor of the Service, except with ConvertFlow, Inc.'s prior written consent, or for any other competitive purposes; or You agree not to use the Services in any manner on websites with the following content: offers to sell illegal goods, pornography, sexually explicit material, sex advice, betting or gambling products or services, drugs or pharmaceutical information or products, adult related products, credit repair services or opportunities, stock trading, day trading or stock market content, network or multilevel marketing, loans, mortgages, nutritional or herbal supplements, excessive third-party promotions, “get rich quick” schemes, or similar content.

Intellectual Property

The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of ConvertFlow, Inc. and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of ConvertFlow, Inc..

Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by ConvertFlow, Inc..

ConvertFlow, Inc. has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that ConvertFlow, Inc. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Indemnification

You agree to defend, indemnify and hold harmless ConvertFlow, Inc. and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.

Limitation Of Liability

In no event shall ConvertFlow, Inc., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

ConvertFlow, Inc. its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Florida, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Contact Us

If you have any questions about these Terms, please contact us at team@convertflow.com